Who These Terms Apply To
These Terms of Service apply to anyone who visits gromatrics.com, submits an enquiry, or enters into a working agreement with Gromatrics. By using this website, you agree to these terms.
Gromatrics is a performance marketing and AI automation agency registered in Dubai, UAE.
Our Services
Gromatrics provides paid media management, AI automation build-outs, and performance marketing strategy. The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate written agreement or proposal issued to the client.
Nothing on this website constitutes a binding service offer. An engagement begins only when both parties have agreed in writing to the terms of a specific proposal.
No Lock-In Policy
We do not require long-term contracts. Clients may terminate their engagement with Gromatrics at any time, subject to any notice period agreed in the individual service agreement (typically 30 days).
There are no exit penalties or cancellation fees beyond fees already owed for work completed or ad spend already committed.
Ad Spend & Billing
Ad spend is paid directly to the advertising platform (Google, Meta, etc.) by the client. Gromatrics does not hold or pass through client ad spend — your budget goes directly to the platform, always.
Gromatrics fees cover strategy, management, and reporting only. Our fees are invoiced separately and outlined clearly in every proposal.
Client Responsibilities
To deliver results, we need the following from clients:
- Accurate information about your business, products, and goals
- Timely feedback and approvals when requested
- Access to relevant accounts (Google Ads, Meta Business Manager, website analytics)
- Compliance with the advertising platform policies relevant to your industry
Gromatrics is not liable for campaign performance issues caused by delays in client approvals, inaccurate business information, or platform policy violations originating from the client's side.
Intellectual Property
All campaign assets, ad copy, creatives, and strategies created by Gromatrics for a client engagement belong to the client upon full payment of the relevant invoice.
Gromatrics retains the right to reference client engagements in case studies or portfolio materials unless the client requests otherwise in writing.
Website content, design, code, and branding on gromatrics.com are the property of Gromatrics and may not be reproduced without written permission.
Limitation of Liability
Gromatrics provides services with professional care and expertise. However, advertising results are influenced by many external factors including market conditions, platform algorithm changes, competitor activity, and product-market fit — none of which we control.
We do not guarantee specific revenue outcomes, ROAS targets, or lead volumes unless explicitly stated in a written agreement. Our liability is limited to the fees paid to Gromatrics for the relevant engagement period.
Confidentiality
Both parties agree to keep confidential any proprietary information shared during the engagement. This includes business data, financial figures, campaign performance, and strategy details.
We do not share client data with third parties except where required to deliver the agreed services (e.g., accessing ad platforms on your behalf).
Website Use
You may use gromatrics.com for lawful purposes only. You may not:
- Scrape, copy, or reproduce content from this website without permission
- Attempt to access systems, databases, or backend infrastructure
- Use the site in any way that could damage, disable, or impair its operation
Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or from engagements with Gromatrics shall be subject to the jurisdiction of the courts of Dubai, UAE.
Changes to These Terms
We may update these Terms of Service from time to time. The current version is always available at gromatrics.com/terms. The "Last updated" date at the top of this page reflects when changes were last made.
Contact
Questions about these terms? Reach us on WhatsApp: +971 56 817 4760